Terms (Distance contract)

In accordance with the laws and regulations of the Republic of Latvia, the owner of an online store is obliged to set the terms of delivery, returns and the right of withdrawal. These terms constitute a distance contract.

Distance contract

In this online store, the seller of the goods offered (hereinafter – Seller) and the person placing the order (hereinafter – Buyer) enter into the following agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the order placed by the Buyer, and the Buyer undertakes to pay for the ordered goods.

Ordering and payment

The Buyer places an order on the website by selecting goods and providing the required information.

Payment is possible:

  • by bank card (Visa, Mastercard)
  • by Apple Pay or Google Pay
  • via internet banking (if available)
  • by paying the received invoice

After placing the order, the Buyer receives a confirmation by email. The invoice is prepared electronically and is valid without a signature.

Delivery

The Seller ensures preparation and delivery of the order within 3–7 business days after receipt of payment.

Delivery is carried out by:

  • DPD parcel lockers
  • Omniva parcel lockers

Delivery costs are indicated at the time of checkout.

Right of withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days from the day of receipt, in accordance with the Consumer Rights Protection Law.

To exercise the right of withdrawal, the Buyer sends the Seller a notice of withdrawal by email.

The Buyer is obliged within 14 days after notifying withdrawal to return the goods to the Seller.

Return conditions

The returned goods must be:

  • unused
  • undamaged
  • in the original packaging

The Buyer covers the costs of returning the goods.

Refund

A refund is made within 14 days after receipt of the returned goods.

The refund is made to the same payment method that was used to make the purchase.

Delivery costs are not refunded, except in cases where the goods are damaged or do not match the description.

Exceptions to the right of withdrawal

The Buyer cannot exercise the right of withdrawal if:

  • the goods are made to an individual order
  • the goods are used or damaged
  • the goods, by their nature, are not returnable

Liability

In accordance with the Consumer Rights Protection Law, the Buyer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal.

The Seller reserves the right to refuse a return or withhold compensation if the goods are damaged or used improperly.

Data processing

By entering their data, the Buyer confirms that they agree to its processing to ensure fulfillment of the order.

Personal data is used only for:

  • processing the order
  • ensuring delivery
  • communication with the customer

Data is processed in accordance with the laws and regulations of the Republic of Latvia and the European Union data protection requirements.